ON-Brand Partners
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At ON-Brand Partners we work with our clients to create cultures that generate new value.

What CEOs say…

Hiring ON-Brand Partners looks to be one of the best decisions I’ve made. ON-Brand has become an integral part of our brand and business strategy.
We were undergoing the most significant transformation in the history of the organisation and our culture needed a major shift. ON-Brand provides a stimulating and inclusive business initiative that allows the business to drive change while being guided and supported throughout.  It has built momentum quickly and we have quickly seen the changes in mindsets and behaviours that we need to help us achieve our wider business objectives.
I’ve worked with other consultancies before but what’s different about this is it’s sustainable. The focus has been on developing our own capability to improve our own organisation. The past three years have been our most successful to date and I consider what we’ve achieved through ON-Brand to be important enablers of this success.
There is no single thing that makes ON-Brand Partners unique. It’s a combination – a fusion – of what they do and how they do it. And they are real partners. They are not like typical consultants that ‘do it to you’. Instead they work alongside you, they share their extensive knowledge and experience, and collaborate with you to create something that is not only effective, but ensure it is owned by the organisation.

What managers say…

The culture is changing, there is more interaction with each other and people are proactive about change, questioning things and not accepting things for what they are.
I'm grateful for all of the positive changes I've seen in the people I work with this year. It's as though someone has taken a massive paint brush and drenched the place in colour. I'm surrounded by so many happy and engaged individuals, it's truly amazing.
It's the behaviour bit that's changed. We're very good at focusing on tangible targets but we also need to work out how to improve. We're seeing behaviours improve – very incrementally mind – but I'm able to actually do something with my team to guide their behaviours because this has given me the right questions to ask.
Silos are breaking down. Better working relationships are being built across areas. Enthusiasm to make changes has increased. Peoples ideas and opinions are being encouraged and heard. People feel more valued by the company.

Feel free to Contact Us to hear more about what we have done for our clients.

Who we have partnered with:


ANZ
MAS
KABA
Superpartners
Amplifon
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Partners Life
AIA
Fonterra
Morrisons
Chartered Accountants ANZ
Swinburne University
Central PHO
GNS Science
Auckland Council
Frucor
ACC
UDC
Blind Foundation
CAA
Countdown
Briscoe Group
HSBC
New Zealand Post
Land Securities
Tower Insurance
Southern Cross
Pacific Radiology
Flexi Cards
IAG
Paymark
Tauranga City
THL
Bike Barn
ESTA

Our clients see real results.

We welcome the opportunity to share the positive results we have generated for our clients as we put strong emphasis on delivering tangible outcomes, starting with quick wins from day one.

This is best done when we meet, so we can share the issues and opportunities other clients faced, our approach to these, and the new value we created. A conversation allows us to understand the challenges your organisation is facing, and how we can work together to address these.

Common performance indicators our clients see strong traction in are: customer satisfaction, employee engagement and retention, idea generation for innovation and continuous improvement, productivity, and leadership capability to lead change.

As culture change also delivers many powerful, intangible business improvements (mindsets, attitudes, energy), we can also show you how to measure what’s really important when it comes to the true drivers of transformation.

Our promise is to build 'Exciting Companies' so let's talk about where we've done that, and how we can do the same for you.


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Sector: Financial services
Organisation: Global high street bank, Malaysia, 5000 employees
Challenge: Alignment and engagement, local implementation of global brand experience
Results:
  • Employee engagement: +12%
  • Customer wait times: 59% (reduced)
  • Change readiness: Best in group


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Sector: Public sector
Organisation: Government body, New Zealand, 3000 employees
Challenge: Improve the customer experience and outcomes, employee engagement and public trust and confidence
Results:
  • Public trust and confidence: Increase from 48% to 65%
  • Customer satisfaction: Increase from 68% to 78%
  • Employee Net Promoter Score (NPS): +14%


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Sector: Utilities
Organisation: National energy retailer, contact centre environment, New Zealand, 200 employees
Challenge: Develop a sales and service culture, improve customer engagement, increase sales
Results:
  • Sales conversion rates: +90%
  • Employee engagement: +14%
  • Call quality measures: +6%


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Sector: Engineering
Organisation: International manufacturing, UK, 500 employees
Challenge: Improve internal communication and collaboration, employee engagement and business performance
Results:
  • Employee engagement: +23%
  • Profitability improved: Four best years since inception
  • Staff turnover reduced


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Sector: Financial services
Organisation: National superannuation funds administrator, Australia, 3000 employees
Challenge: Creating a multi-brand service offering, technology transformation, employee engagement
Results:
  • Improved collaboration between teams 
  • 700 process improvement ideas implemented
  • Improved employee engagement


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Sector: Retail
Organisation: National supermarket, UK, 110,000 employees
Challenge: Improving the customer experience, internal culture and business performance
Results:
  • Customer engagement: +26%
  • Employee engagement: +15%
  • Basket spend: +5%


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Sector: Financial services
Organisation: National finance company, New Zealand, 200 employees
Challenge: Redefine and embed brand experience, improve employee alignment and engagement, improve business performance
Results:
  • Sales revenue: +$23m
  • Income: +12%
  • Staff engagement: +12%


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Sector: Financial services
Organisation: Global insurance company, New Zealand, 200 staff
Challenge: Decreasing market share and business performance, weak organisational culture
Results:
  • New business: +32%
  • Staff engagement: +9.4%
  • Staff turnover: -11%

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  • About OBP
    • About Us
    • Our Principles
    • Our People
  • TakeON!
  • Clients and Results
  • News and Views
  • Contact Us